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People onboarded to a shared planning platform
Led the move from fragmented workforce spreadsheets to a shared enterprise planning and governance system.
Certified Practising Strategic Workforce Planner (CP-SWP)
Turning strategy into workforce plans that deliver.
Strategic workforce planning and transformation leader connecting business priorities to capacity, capability, operating models, and confident executive decisions.
About
Strategic workforce planning and transformation leader with experience across banking, consulting, healthcare, aviation, and government. As Kiwibank's Digital & Technology Strategic Workforce Manager, I lead workforce strategy and planning across a complex transformation portfolio, partnering with senior leaders to connect business priorities with workforce capacity, capability, organisational design, and investment choices.
My experience spans planning-model and process improvement, workforce analytics, governance, scenario-based decision support, change adoption, and executive reporting. I bring a practical view of how workforce plans need to connect people, delivery priorities, and financial decisions.
Strategic Workforce Planning Impact
Building the planning systems, insight, and governance that help leaders make better workforce and investment decisions.
Enterprise
Enterprise D&T workforce strategy
Built Kiwibank's strategy across capacity, capability, sourcing, governance, and demand prioritisation.
1st
Customer-product capacity plan
Designed and delivered Kiwibank’s first customer-product capacity plan for Core Transformation.
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COVID lab backlog eliminated
Major operational uplift through structured delivery coordination under crisis pressure.
Board
Executive and Board decision support
Scenario-based insights on capacity, contention, and workforce trade-offs informing investment decisions.
Portfolio
Core Transformation portfolio
Informed by workforce sequencing and prioritisation across Digital, Technology, and Architecture.
Workforce Planning & Transformation Experience
Digital & Technology Strategic Workforce Manager
Lead Kiwibank's enterprise Digital & Technology workforce strategy and planning systems, connecting workforce demand and capacity to transformation priorities.
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- Own Kiwibank’s enterprise D&T workforce strategy across capacity planning, resource governance, sourcing, and demand prioritisation for a multi-hundred-million-dollar portfolio.
- Transformed workforce planning from fragmented Excel models into a shared enterprise platform, onboarding ~200 people and embedding workforce information in quarterly planning and Board reporting. Explore Workforce Planning Institute case studies for examples of the practice in action.
- Designed and delivered Kiwibank’s first customer-product capacity plan for Core Transformation, aligning cross-functional demand and delivery capacity.
- Provide executive leaders with scenario-based insight on capacity, contention, and workforce trade-offs to inform funding choices, roadmap sequencing, and assurance.
- Established the Azure DevOps enterprise demand process, improving visibility of prioritisation outcomes across quarterly planning.
- Partner with Digital, Technology, Architecture, and People leaders to connect workforce plans with capability needs and long-term transformation priorities.
Assistant Manager, Digital Advisory
Delivered transformation, operating-model, governance, and workforce consulting across financial services, aviation, healthcare, and government.
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- Partnered with executives to assess current-state capability, governance, and operating-model effectiveness.
- Developed future-state recommendations, governance frameworks, and transformation roadmaps aligned with organisational objectives.
- Connected delivery teams and executive stakeholders to align people, processes, and priorities from strategy through implementation.
Technology Graduate (Multiple Rotations)
Completed rotations across Product Ownership, Business Analysis, Technology Business Management, Data and Technology functions.
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- Supported product development, prioritisation and delivery activities within digital squads.
- Performed sourcing and vendor analysis across major technology partners including HCL, Capgemini, IBM and Fuji Xerox.
- Built a live analytics dashboard to improve vendor governance, contract visibility, and commercial decision support.
Planning Systems, Governance & Change
Examples of turning fragmented planning and complex transformation demand into shared information, clearer choices, and repeatable ways of working.
Enterprise Workforce Planning Model
Developed Kiwibank’s transformation workforce-planning approach, evolving fragmented spreadsheet tracking into a shared enterprise planning platform.
Capacity, Contention & Scenario Insight
Provided executive-level views of capacity constraints and competing demand to inform prioritisation, sequencing, and workforce investment choices.
Enterprise Change Visibility
Designed an enterprise-wide change visibility process to help leaders understand change impact, adoption capacity, and delivery risk.
Planning & Roadmap Improvement
Improved integrated planning visibility and demand processes so leaders could collaborate around priorities and make more timely decisions.
Platform Adoption at Scale
Led the transition to a shared workforce planning platform, onboarding ~200 people and supporting quarterly planning cycles.
Delivery Under Pressure
Reduced COVID-19 laboratory ticket backlogs by 85% through process leadership and cross-team coordination.
Enterprise Planning Transformation
Build a planning model leaders can use.
Effective workforce planning connects strategic demand to capacity, capability, governance, and decisions. I focus on making planning clearer and more consistent, using workforce data and analytics to give the people who rely on it better visibility.
Future-state operating models
Connect business priorities, workforce demand, capability, sourcing, and delivery needs in an enterprise view.
End-to-end planning cycles
Strengthen planning rhythms, data visibility, governance, and prioritisation so workforce information can inform decisions.
Scenarios & investment choices
Make capacity, capability, sourcing, and demand trade-offs visible to support funding choices and transformation sequencing.
Data, platforms & adoption
Use workforce information and planning systems to improve visibility, support stakeholder adoption, and build stronger planning habits.
Strategic workforce planning in practice
Workforce strategy & capability
Built enterprise workforce strategy linking demand, capacity, sourcing, and capability priorities across Digital & Technology.
Operating model & planning governance
Established planning and governance rhythms that made quarterly prioritisation, resource trade-offs, and portfolio sequencing more visible.
Workforce scenarios & investment alignment
Provided scenario-based workforce insight to support sourcing choices, capacity decisions, and long-term transformation priorities.
How I support workforce planning leaders
- Connect strategy to workforce demand: Translate organisational priorities into practical capacity, capability, and sourcing conversations.
- Improve planning consistency: Establish shared planning rhythms, definitions, governance, and visibility across teams.
- Make trade-offs transparent: Use workforce scenarios to clarify constraints, investment choices, and delivery implications.
- Support future capability: Bring capability needs and skills considerations into workforce and transformation planning.
- Embed change that lasts: Engage stakeholders in new planning systems and ways of working, supporting adoption across teams.
- Strengthen executive insight: Turn workforce information into clear reporting and decision support for senior leaders.
Where strategic workforce planning creates value
Enterprise and business leaders
Leaders translating strategy, growth, and organisational change into clear workforce priorities.
Finance, People & business partners
Collaborators aligning workforce plans with operating priorities, investment choices, and organisational capability.
Transformation and planning teams
Teams needing consistent planning processes, joined-up demand and capacity views, and practical governance.
Complex, changing organisations
Organisations balancing growth, transformation demand, capability needs, and constrained workforce capacity.
Executive decision-makers
Leaders seeking clear, data-informed insight on workforce capacity, constraints, sequencing, and investment trade-offs.
Workforce planning practitioners
Teams building capability in workforce analytics, scenario planning, governance, and business partnering.
Organisations I’ve worked with
Education & Certifications
Certified Practising Strategic Workforce Planner
The pinnacle credential in strategic workforce planning, awarded by the WPI Global Certification Committee to a small international cohort of experienced practitioners and leaders.
Bachelor of Commerce
Majored in Information Systems and Operations Management, building strong foundations in strategy, systems thinking, and operational execution.
Additional Certifications
• Certified Business Analyst, International Institute of Business Analysis (IIBA)
• ARIS Certified, Architecture of Integrated Information Systems (Software AG)
Core Strengths
Strategic Workforce Planning
Workforce Planning Transformation
Workforce Analytics & Modelling
Data-led Planning & Decision Support
Capacity & Demand Planning
Workforce Scenarios & Forecasting
Organisational Design
Capability Mapping & Skills Planning
Operating Model & Process Design
Workforce Governance
Resource & Portfolio Planning
Workforce Investment Alignment
Vendor & Sourcing Strategy
Executive & Board Reporting
Planning Systems & Adoption
Business Transformation
Business Analysis
Change Management
Let’s talk
Open to strategic workforce planning, workforce transformation, and enterprise planning leadership opportunities where people, strategy, and investment decisions need to connect.