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People onboarded to enterprise workforce platform
Led adoption from fragmented planning into a single enterprise planning and governance system.
Architecting enterprise workforce systems for the AI era.
I own Kiwibank's Digital & Technology workforce strategy, turning enterprise strategy into capacity, capability, and confident executive decisions.
About
Digital & Technology Strategic Workforce Manager with experience spanning banking, consulting, healthcare, aviation and government. Currently responsible for strategic workforce planning across Kiwibank's Digital & Technology function, partnering with senior leaders to align workforce capability, capacity, organisational design and workforce investment decisions with business and technology strategy.
Experienced in workforce planning, workforce analytics, operating models, portfolio governance, business transformation and executive reporting.
Signature Impact
Visible outcomes delivered across strategy, planning, and enterprise transformation: the moves that shape investment, governance, and delivery.
Enterprise
D&T workforce strategy end-to-end
Built Kiwibank's enterprise Digital & Technology workforce strategy, embedded in Board reporting.
1st
Customer-product capacity plan
Designed and delivered Kiwibank’s first customer-product capacity plan for Core Transformation.
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COVID lab backlog eliminated
Major operational uplift through structured delivery coordination under crisis pressure.
Board
Executive decision support
Scenario-based insights on capacity, contention, and workforce trade-offs shaping investment decisions.
$bn
Core Transformation portfolio
Informed by workforce sequencing and prioritisation across Digital, Technology, and Architecture.
Experience Snapshot
Digital & Technology Strategic Workforce Manager
Own the enterprise Digital & Technology workforce strategy (capacity, capability, sourcing, governance) for Kiwibank's Core Transformation.
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- Own Kiwibank’s enterprise D&T workforce strategy: capacity planning, resource governance, and demand prioritisation across a multi-hundred-million-dollar portfolio.
- Led the transition from fragmented Excel models to a single enterprise workforce planning platform, onboarding ~200 D&T Kiwibankers.
- Designed and delivered Kiwibank’s first customer-product capacity plan for Core Transformation.
- Provide the ELT with scenario-based insights on capacity, contention, and workforce trade-offs shaping funding, roadmap sequencing, and Board-level assurance.
- Established the Azure DevOps enterprise demand process for real-time prioritisation visibility across quarterly planning.
Assistant Manager, Digital Advisory
Delivered digital transformation, operating model and workforce consulting across financial services, aviation, healthcare and government sectors.
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- Partnered with executives and senior stakeholders to assess current-state capability, governance and operating model effectiveness.
- Developed strategic recommendations, governance frameworks and transformation roadmaps aligned with organisational objectives.
- Acted as the interface between delivery teams and executive stakeholders to ensure alignment between strategy and execution.
Technology Graduate (Multiple Rotations)
Completed rotations across Product Ownership, Business Analysis, Technology Business Management, Data and Technology functions.
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- Supported product development, prioritisation and delivery activities within digital squads.
- Performed sourcing and vendor analysis across major technology partners including HCL, Capgemini, IBM and Fuji Xerox.
- Built dashboards and analytics supporting vendor governance and contract management.
Signature Outcomes I’ve Led
Six named initiatives that translated enterprise strategy into workforce reality.
Enterprise Resourcing Model
Engineered Kiwibank’s transformation resourcing model from concept to execution, evolving from manual Excel tracking to an enterprise planning engine.
Capacity & Contention Reporting
Built executive-level capacity and contention reporting that improved prioritisation and sequencing across competing transformation demands.
Enterprise View of Change
Designed and implemented an enterprise-wide change visibility process to manage impact, adoption capacity, and delivery risk.
Roadmap Automation
Shifted integrated planning from static PowerPoint to dynamic, data-driven roadmaps for better collaboration and real-time decision making.
Workforce Platform Uplift
Led transition from fragmented workforce spreadsheets to one enterprise platform, onboarding ~200 people and supporting quarterly planning cycles.
Delivery Under Pressure
Reduced COVID-19 laboratory ticket backlogs by 85% through process leadership and cross-team coordination.
AI in the Workforce
Architecting the workforce for the AI era.
AI is redefining every role, team, and operating model. I help enterprises turn AI ambition into workforce reality: role redesign, capability uplift, governance, and measurable adoption.
Role & Team Redesign
Reshape roles for human-AI collaboration, mapping which activities move to AI, which stay human, and which are net new.
Capability & Skill Uplift
Build the future skill mix through targeted capability programmes, adjacency mapping, and career pathway redesign.
AI Governance & Operating Model
Design the operating model, governance rhythms, and Board reporting that make AI adoption safe, measurable, and accountable.
Workforce Analytics & Forecasting
Forecast the shape of the AI-era workforce through scenario modelling for capacity, sourcing, and long-range investment.
Strategic work I’ve led
Workforce Strategy & Capability Mapping
Built enterprise workforce strategy that linked future demand, role design, and critical capability pathways across Digital & Technology.
Operating Model & Governance Design
Defined governance and planning rhythms for quarterly prioritisation, funding trade-offs, and portfolio sequencing at executive level.
Long-range Skill & Investment Planning
Provided scenario-based workforce insights to support training decisions, sourcing strategy, and long-term transformation outcomes.
How I can help you
- Make better workforce decisions: I help you connect strategic priorities to practical capacity and demand planning.
- See future capability gaps early: I help you forecast skills, identify key-person risk, and take action before delivery is impacted.
- Build clearer career pathways: I help you align role design, capability frameworks, and development pathways to your future operating model.
- Prioritise with confidence: I help you govern trade-offs when demand exceeds capacity, so investment decisions stay transparent and outcome-focused.
- Lead workforce change effectively: I help you embed new planning tools and ways of working across teams with strong stakeholder buy-in.
- Strengthen executive reporting: I help you build clear performance views that support faster, higher-quality decisions.
Who I help
Enterprise Digital & Technology Leaders
CIOs, GMs, transformation heads, and strategy leaders who need confidence in workforce and capacity decisions.
Large Organisations in Transformation
Banking, public sector, healthcare, and complex enterprises where portfolio demand and capability planning must stay aligned.
Boards and Executive Governance Groups
Decision-makers seeking clear, data-led reporting on trade-offs, delivery risk, and workforce investment outcomes.
Organisations implementing AI in the workforce
Teams adopting AI who need practical workforce strategy across role redesign, capability uplift, operating model change, and governance.
Organisations turning strategy into execution
Leaders who want stronger alignment between enterprise strategy, portfolio priorities, and delivery execution.
PMO and delivery leaders
Teams looking to strengthen PMO governance, prioritisation, planning rhythms, and reporting across complex portfolios.
Organisations I’ve worked with
Education & Certifications
Certified Practising Strategic Workforce Planner
The pinnacle credential in strategic workforce planning, awarded by the WPI Global Certification Committee to a small international cohort of experienced practitioners and leaders.
Bachelor of Commerce
Majored in Information Systems and Operations Management, building strong foundations in strategy, systems thinking, and operational execution.
Additional Certifications
• Certified Business Analyst, International Institute of Business Analysis (IIBA)
• ARIS Certified, Architecture of Integrated Information Systems (Software AG)
Core Strengths
Strategic Workforce Planning
Workforce Analytics & Modelling
Capacity & Demand Planning
Organisational Design
Capability Mapping & Skills Planning
Technology Operating Models
Workforce Governance
Resource & Portfolio Planning
Vendor & Sourcing Strategy
Executive & Board Reporting
Business Transformation
Business Analysis
Change Management
Let’s talk
Open to senior strategic workforce, transformation, and D&T leadership opportunities globally, including AI-era workforce architecture and executive advisory roles.